Oracool aims to offer clear, simple delivery options. Free delivery may be available depending on the product, destination and promotion running at the time. Please check the delivery information shown at checkout before placing your order.

Delivery times depend on stock availability, mattress size and delivery location. The latest estimated delivery times will be shown at checkout and in your order confirmation.

Yes. Once your order is dispatched, tracking information or delivery updates will be provided where available so you can follow the progress of your order.

Most UK mainland postcodes can be served. Some remote areas, islands or special delivery locations may require longer delivery times or additional courier arrangements. Any restrictions should be shown before dispatch.

This depends on the delivery service selected and the courier used. Rolled mattresses are easier to move than traditional flat mattresses, but please check the delivery option at checkout if room-of-choice delivery is required.

Old mattress removal may be available as an optional service in future or through selected delivery partners. If available, this will be shown at checkout or confirmed by customer support.

Make sure the room is ready, clear a safe path for delivery, check your bed frame or base is suitable, and avoid opening the box with sharp tools near the mattress fabric.

Return costs depend on the policy attached to the product, sales channel and promotion. Please check the returns policy at the time of purchase.

The mattress should be clean, undamaged and used only in a normal domestic setting. We strongly recommend using a mattress protector from the first night.

Exchange options depend on the product and the policy at the time of purchase. Oracool X is being developed to reduce this problem by allowing comfort changes without replacing the whole mattress.

Orders placed through Amazon, Groupon, Debenhams or another marketplace may be subject to that platform returns process. Please follow the instructions on the channel where you purchased.