We've Got Your Back

Every ORACOOL mattress is built to last. If something goes wrong, our friendly team is here to make it right — quickly and hassle-free.
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Response within 2-3 days

UK-based support team

Your Coverage as a Glance

From the moment your mattress arrives, you're protected. Register your product to unlock even more peace of mind.

Standard Coverage

10 Years

Full warranty protection from the date of purchase.

We Recommend

With Registration

12 Years

Register within 30 days for 2 extra years of coverage.

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Understanding Your Coverage

We stand behind the quality of every mattress we make. Here's exactly what your warranty includes, no fine print, no surprises.

What's Covered

  • Sagging greater than 3cm (measured without weight)
  • Physical defects in materials or workmanship
  • Manufacturing flaws in the foam layers
  • Broken or malfunctioning springs
  • Significant splitting or cracking of foam
  • Cover defects not caused by misuse

What's Not Covered

  • Normal wear and tear over time
  • Comfort preference changes
  • Stains, burns, or physical damage
  • Use on improper bed frames or bases
  • Damage from improper handling or transport
  • Normal body impressions under 3cm

Protect Your Mattress From Everyday Damage

Want extra peace of mind? Our mattress protector helps guard against spills, stains and everyday wear that aren't covered under your mattress warranty. Available from £25.99.

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Frequently asked questions

How long should my mattress last?

A good mattress should provide years of comfort when used on a suitable base and cared for properly. Warranty length and coverage should be checked against the product purchased.

What warranty does Oracool provide?

Oracool mattresses are designed for long-term use and may include a manufacturer warranty. The exact warranty length and terms will be listed on the product page and warranty policy.

What does the warranty cover?

Warranty coverage normally applies to manufacturing defects in materials or workmanship. It does not usually cover normal wear and tear, misuse, accidental damage or damage caused by an unsuitable bed base.

What is not covered by the warranty?

Typical exclusions include comfort preference, normal softening, stains, burns, tears, mould, misuse, commercial use unless agreed, and damage caused by incorrect storage or an unsuitable base.

How do I make a warranty claim?

Contact customer support with your order number, photos, a description of the issue and photos of the bed base. This helps the team assess the claim quickly and fairly.